Privacy Policy

If you have any questions or comments about the privacy policy of Linktochat.id (managed by Whello Indonesia), please direct them to the Whello Indonesia office at Jl. Bypass Ngurah Rai No. 98A, Kuta Selatan, Badung, Bali, tel: 0822-8478-3855 or via email: info@linktochat.id or info@whello.id.

Personal Data

At Linktochat.id we use several types of user data in accordance with the features used by users of our website and services:

• Name
• Email
• Company Details (if applicable)
• Phone Number (WhatsApp)
• Link/URL data that you create
• Address (for billing purposes if subscribed)
• Comments or Feedback
• Technical measurement data such as IP address, MAC address, identifiers in cookies, and user behaviour on our website.

Purpose of Data Use

Linktochat.id collects personal data primarily to provide WhatsApp link generator and link management services. We use this data to:

• Create and manage your user account.
• Process the WhatsApp links you request to create.
• Send service-related information, feature updates, or marketing newsletters (if you have subscribed).
• Handle customer service inquiries or technical support.

If you fill out a form, questionnaire, or survey conducted by Linktochat.id, we will use that data to improve our services without sharing it with unrelated third parties.

Disclosure to Third Parties

Linktochat.id will not sell your personal information to third parties. We may engage third parties to perform services (such as server providers, payment gateways, or analytics services). We will only provide access to systems containing personal data to third parties if this is necessary for the delivery of services and if appropriate data security agreements have been established.

When we share your data with third parties, we ensure (by agreement) that your data is not used for any other purpose. We also agree that your data will be promptly deleted once it is no longer needed by those third parties.

Profiles and Cookies

We combine your personal data to improve your experience or User Experience on the Linktochat.id website to make it better and more efficient. Using this data, we can display relevant features, analyse the performance of the links you create, and personalise newsletter content.

We use cookies to store your login preferences, analyse site traffic, and partly to combine and collect statistical usage data for product development.

Security

We take appropriate security measures to limit the misuse of and unauthorised access to your personal data. For example, we ensure that only those who need it have access to the data, that access to such data is protected (including password encryption), and that our security measures are reviewed on a regular basis.

We do not retain data longer than necessary. This means we store data for as long as it is needed to provide the services you have requested or for as long as your account is active. Exceptions apply to data we are required to retain for longer periods due to legal obligations (e.g. financial transaction data).

Data Deletion

You have the right to request the deletion of your personal data that we hold, subject to applicable conditions. The following outlines how data deletion works and what to expect:

• Account Deletion Request: You may submit a request to delete your account and all associated personal data through your account settings on the Linktochat.id platform, or by contacting us via email at info@linktochat.id.
• Processing Time: We will process your data deletion request within a maximum of 30 (thirty) calendar days from the date the request is received and verified.
• Deletion Confirmation: Once your data has been successfully deleted, we will send a confirmation to your registered email address.
• Exceptions: Some data may not be immediately deleted if it is required to fulfil legal obligations (e.g. financial transaction data that must be retained under tax regulations), to resolve ongoing disputes, or to enforce our agreements.
• Link Data: All WhatsApp links you have created will be deactivated and removed from our systems once your account deletion request has been processed.
• Third-Party Data: We will forward your deletion request to any third parties holding your data on our behalf, in accordance with the agreements in place.

To submit a data deletion request, please contact us at:

• Email: info@linktochat.id
• Address: Whello Indonesia, Jl. Bypass Ngurah Rai No. 98A, Kuta Selatan, Badung, Bali
• Phone: 0822-8478-3855

Third-Party Links

The Linktochat.id website and services are fundamentally designed to connect users to third-party platforms (WhatsApp). Linktochat.id is not responsible for the privacy policies or data practices of WhatsApp (Meta) or any other organisation's websites that may be linked. We recommend reading the Privacy Statement of the relevant platform or website.

Minors

If you are 16 years of age or younger, you may only use our website under the supervision of a parent or legal guardian.

Accessing and Modifying Your Data

As a data subject, you have the right to view and modify your own data through your account settings or by contacting us. If you wish to exercise this right manually, you may submit your request to Whello Indonesia (the manager of Linktochat.id), Jl. Bypass Ngurah Rai No. 98A, Kuta Selatan, Badung, Bali, tel: 0822-8478-3855 or via email: info@linktochat.id.

Indonesian Data Protection Authority

We are happy to assist you if you have a complaint about the processing of your personal data. However, if you are unable to reach an agreement with us, you also have the right under privacy law to file a complaint with the privacy supervisory authority, the Indonesian Data Protection Authority.

Amendments to the Privacy Statement

Linktochat.id reserves the right to amend this privacy statement at any time without prior notice. Changes will be published on this website so that users are always aware of what information we collect and how we use it.